top of page

Authoring Tool Projects

Articulate Rise 360

In this project, I used Articulate Rise 360, to teach learners how to select the best plant terrarium for their living space, how to build two different types of terrariums and how to maintain them. This e-learning tutorial is self paced in nature. Leaners are able to read, watch videos and engage in interactive click and learn features. This tutorial encourages additional learner interaction in scenario-based questions towards the end.

​

Click the image to open the tutorial

Plant Terriuam.PNG

Articulate Storyline

The following project was created in Articulate Storyline. In this project, learners will understand how to offer replacement tickets. This mini course offers hands-on learning.

​

Click the image to open the tutorial

Offering Replacment Tickets Cover Image.png

The following project was created in Articulate Storyline. In this project, learners will understand how to handle parking passes. This course offers hands-on learning and knowledge checks.

​

Click the image to open the tutorial

Parking Passes Cover Image.png

The following project was created in Articulate Storyline. In this project, learners will understand how to extinguish a grease/oil fire. This is a self-paced e-learning program that encourages learner interaction. The features include, click and learn and multiple choice questions.

​

Click the image to open the tutorial

Extinguish Fire Tutorial.PNG

Vyond

In this mini project, I created an animated explanation video in Vyond which is meant to as a multimedia component of a Articulate Rise course. The narration is an AI voice which was created on a platform called ElevenLabs.

​

Click the image to open the video.

In this mini project, I created an animated scenario video in Vyond which is meant to as a multimedia component of a Articulate Rise course. The narration is an AI voice which was created on a platform called ElevenLabs.

​

Click the image to open the video.

More Projects

Ticket Types Explain Cover Image.png
Scenario Upgraded Tickets Cover Image.png

Text-Based Storyboard

Once the action map was finalized, I moved into the design phase, beginning with a text-based storyboard that laid the foundation for the learning experience. My intent was to create an immersive, statement, question and answer as well as scenario based simulation. Each module included hover and learn, click and learn or gamification/knowledge check components. The gamification and knowledge base components offered positive and negative reinforcements. 

​

Positive reinforcements for correct answer displayed a congratulatory message with a surprise burst of confetti and the character smiling.  Negative reinforcement for incorrect answers displayed a "Try Again" message with the character frowning on screen. 

text based.png
LiveTickets 1.png
LiveTickets 2.png
Assessment 3.png
Confettii.png
Try again screen.png

Visual Mockups

To ensure I stayed on track with brand colors, I utilized hex codes that were of the company. I created a board to assist me with uniformity in not only colors, but also front styles, colors and sizing. Additionally, I kept a record of titles, headings, subheadings, paragraphs and button formats as well. 

Question Wireframe

Question Wireframe.png

Question Basic Mockup

Question Basic Mockup.png

Question Hi-Fidelity Mockup

Question Example.png

Results and Takeaways

I'm currently applying the Kirkpatrick Model of Evaluation to assess the effectiveness of the course across its four levels: Reaction, Learning, Behavior, and Results.

 

To evaluate Level 1: Reaction, I developed a post-course survey that the organization will distribute to learners. This survey captures participants’ feedback on their overall experience and gauges how confident and prepared they feel to participate in sessions after completing the training.

​

For Level 2: Learning, evaluations will be carried out by LiveTickets Quality Assurance team members. I designed a rubric aligned with the three key behaviors identified in the action map and addressed throughout the course. This tool allows staff to review the agents performance during call reviews and offer constructive feedback to support ongoing development and improvement.

bottom of page