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Resume

Work
Experience

2025 - Present

Instructional Training Designer

Empire Homes

• Design and develop training programs for new-home sales consultants, managers, and divisional teams.
• Create structured onboarding and learning paths covering sales process, CRM systems, product knowledge, and customer experience standards.
• Develop training materials including facilitator guides, e-learning modules, videos, job aids, and role-play scenarios.
• Apply adult learning and instructional design principles to build engaging instructor-led, virtual, and self-paced training solutions.
• Support live training sessions, workshops, sales meetings, and national initiatives with impactful learning content and activities.
• Partner with sales leadership to identify skill gaps and create targeted training to improve sales performance and customer engagement.
• Support rollout of new communities, products, and sales initiatives with customized training resources and coaching tools.
• Manage and maintain content within the company’s LMS, including tracking training completion and effectiveness metrics.
• Incorporate interactive learning tools such as video, simulations, and digital learning content to enhance engagement.
• Collaborate cross-functionally with Sales, Marketing, Construction, Mortgage, and HR teams to ensure aligned and accurate training content.

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2024 - 2025

Instructional Designer

StubHub

• Develop microlearning modules according to communication requests received from leaders

• Manage communication request queue to determine necessary development of learning modules, forums and reminders

• Determine learning gaps through observation and design interactive self paced training modules

• Manage LMS system with admin permissions to publish weekly learning materials

• Manage Trainer Content Request queue to update Trainer materials such as facilitator guides, training courses and training visuals/props

• Create engaging, interactive activities and course content that enhance retention and skill transfer,

• Develop and maintain positive relationships with stakeholders and SMEs involved in design and development to solve business problems

• Partner with Trainers to assist in training environments and provide assistance with learning materials

• Host weekly meetings to update leaders of reminders and updates to communicate to their team

• Review Knowledge Base requests to determine necessary article updates in Salesforce

• Work collaboratively with other workgroups and stakeholders to develop the most effective material

• Utilize authoring tools to create interactive training courses (Articulate Rise/Storyline, 7Taps, and Vyond)

2023- 2024

HR Operations & Design Specialist

Innovative Product Achievements

• Collaborated with subject matter experts (SMEs) and stakeholders to outline targeted learning outcomes and required skillsets for roles in a variety of departments
• Managed the HRIS system to maintain employee records, run monthly reports, assist with technical support and talent acquisition
• Managed the LMS system by uploading content, creating courses & curricula on the LMS (Adobe Learning Manager), assigning, maintaining, and reporting on learning content
• Created learning objectives and storyboards for e-learning training tutorials in Adobe Captivate
• Created employee directed “How To” navigation videos for multiple platforms
• Produced and edited training materials using ScreenPal, Captivate, Canvas, Adobe Premiere Pro and Canva

• Conducted thorough learning needs assessments to deliver against identified key performance indicators (KPIs) and ensure outcomes provide vigorous metrics

Education

2023

Georgia State University | Master’s Degree

Instructional Design & Technology

2015

Georgia State University | Bachelor's Degree

Business Administration/Human Resources Management

Skills
& Expertise

  • Articulate Rise 360

  • Articulate Storyline

  • Adobe Creative Cloud 

  • Workday

  • Salesforce

  • 7taps

  • Bridge

  • Canva

  • Vyond

  • Tech Smith (Camtasia, Snagit, Screencast, and Audiate)

  • Learning Management Systems 

  • Vimeo

  • Audacity

  • Visme

  • SCORM

  • ADDIE Model

  • SAM Model

  • Needs Analysis

  • Job Task Analysis

  • Kilpatrick's Four Levels of Learning

  • Adult Learning Design

  • Adult Learning Theories

  • Storyboarding

  • Persona Creation

  • Microsoft Office Suite (Word, PowerPoint, and Excel)

Text-Based Storyboard

Once the action map was finalized, I moved into the design phase, beginning with a text-based storyboard that laid the foundation for the learning experience. My intent was to create an immersive, statement, question and answer as well as scenario based simulation. Each module included hover and learn, click and learn or gamification/knowledge check components. The gamification and knowledge base components offered positive and negative reinforcements. 

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Positive reinforcements for correct answer displayed a congratulatory message with a surprise burst of confetti and the character smiling.  Negative reinforcement for incorrect answers displayed a "Try Again" message with the character frowning on screen. 

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LiveTickets 1.png
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Confettii.png
Try again screen.png

Visual Mockups

To ensure I stayed on track with brand colors, I utilized hex codes that were of the company. I created a board to assist me with uniformity in not only colors, but also front styles, colors and sizing. Additionally, I kept a record of titles, headings, subheadings, paragraphs and button formats as well. 

Question Wireframe

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Question Basic Mockup

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Question Hi-Fidelity Mockup

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Results and Takeaways

I'm currently applying the Kirkpatrick Model of Evaluation to assess the effectiveness of the course across its four levels: Reaction, Learning, Behavior, and Results.

 

To evaluate Level 1: Reaction, I developed a post-course survey that the organization will distribute to learners. This survey captures participants’ feedback on their overall experience and gauges how confident and prepared they feel to participate in sessions after completing the training.

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For Level 2: Learning, evaluations will be carried out by LiveTickets Quality Assurance team members. I designed a rubric aligned with the three key behaviors identified in the action map and addressed throughout the course. This tool allows staff to review the agents performance during call reviews and offer constructive feedback to support ongoing development and improvement.

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