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eLearning Training

This section lists some of the eLearning Training courses I've designed using authoring tools. Read about each one below. Click on the images next to the description to view the tutorial slide deck. 

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01

Refresher Training 

This interactive self-paced tutorial was created in Articulate Storyline. It is a refresher course for the Front Line agents at LiveTickets to remember what parking passes are, how they are delivered and how to handle them in buyer scenarios. 

Click the image to view the tutorial

02

Process Training

In this project, I used Articulate Rise 360, to teach learners how to select the best plant terrarium for their living space, how to build two different types of terrariums and how to maintain them. This e-learning tutorial is self paced in nature. Leaners are able to read, watch videos and engage in interactive click and learn features. This tutorial encourages additional learner interaction in scenario-based questions towards the end.

Click the image to view the tutorial.

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03

Simulation Training

In this project, I paired e-learning with a hands-on simulation activity. A combination of Articulate Storyline, Rise 360, Canva and Elevenlabs were used to create the course. The e-learning course contains topics that includes meeting feedback importance, delivering feedback, receiving feedback and introducing the 1:1 meeting platform the company decided to utilize. 

Click the image to view the tutorial.

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Text-Based Storyboard

Once the action map was finalized, I moved into the design phase, beginning with a text-based storyboard that laid the foundation for the learning experience. My intent was to create an immersive, statement, question and answer as well as scenario based simulation. Each module included hover and learn, click and learn or gamification/knowledge check components. The gamification and knowledge base components offered positive and negative reinforcements. 

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Positive reinforcements for correct answer displayed a congratulatory message with a surprise burst of confetti and the character smiling.  Negative reinforcement for incorrect answers displayed a "Try Again" message with the character frowning on screen. 

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Visual Mockups

To ensure I stayed on track with brand colors, I utilized hex codes that were of the company. I created a board to assist me with uniformity in not only colors, but also front styles, colors and sizing. Additionally, I kept a record of titles, headings, subheadings, paragraphs and button formats as well. 

Question Wireframe

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Question Basic Mockup

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Question Hi-Fidelity Mockup

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Results and Takeaways

I'm currently applying the Kirkpatrick Model of Evaluation to assess the effectiveness of the course across its four levels: Reaction, Learning, Behavior, and Results.

 

To evaluate Level 1: Reaction, I developed a post-course survey that the organization will distribute to learners. This survey captures participants’ feedback on their overall experience and gauges how confident and prepared they feel to participate in sessions after completing the training.

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For Level 2: Learning, evaluations will be carried out by LiveTickets Quality Assurance team members. I designed a rubric aligned with the three key behaviors identified in the action map and addressed throughout the course. This tool allows staff to review the agents performance during call reviews and offer constructive feedback to support ongoing development and improvement.

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