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Instructor-Led Training (ILT) & Virtual Live Training (VLT)

This section lists some of the courses I've designed that can be delivered either in the Instructor-Led Training (ILT) setting or the Virtual Live Training (VLT) setting. Read about each one below. Click on the images next to the description to view the tutorial slide deck. 

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01

Onboarding Training 

This New Employee Onboarding training course was created in Canva and exported to PowerPoint. In the course I introduce new hires to the organization, walk them through values, vision & mission statement, immersion plans, communications and their support team. This tutorial has interactive animations and transitions. 

 All images are stock photos and the company name/information are fabricated for this example. 

Click the image to view the tutorial deck

02

Compliance Training 

This Drug & Alcohol Abuse Awareness in the Workplace training course was created in PowerPoint. The course walks employees through company policy, why drugs and alcohol are prohibited, examples of what's prohibited, witnesses drug and alcohol abuse on-site and provided resources. 

The course includes interactive animations, transitions, and a video resource.

Click the image to view the tutorial deck

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Process Training 

This How To Create An Email Signature In Outlook training course was created in Canva and imported into PowerPoint. The course walks employees through steps of locating the Outlook app, creating their email signature, customizing the signature and testing it out.

The course includes interactive animations, transitions, and a video resource.

Click the image to view the tutorial deck

Text-Based Storyboard

Once the action map was finalized, I moved into the design phase, beginning with a text-based storyboard that laid the foundation for the learning experience. My intent was to create an immersive, statement, question and answer as well as scenario based simulation. Each module included hover and learn, click and learn or gamification/knowledge check components. The gamification and knowledge base components offered positive and negative reinforcements. 

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Positive reinforcements for correct answer displayed a congratulatory message with a surprise burst of confetti and the character smiling.  Negative reinforcement for incorrect answers displayed a "Try Again" message with the character frowning on screen. 

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Visual Mockups

To ensure I stayed on track with brand colors, I utilized hex codes that were of the company. I created a board to assist me with uniformity in not only colors, but also front styles, colors and sizing. Additionally, I kept a record of titles, headings, subheadings, paragraphs and button formats as well. 

Question Wireframe

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Question Basic Mockup

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Question Hi-Fidelity Mockup

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Results and Takeaways

I'm currently applying the Kirkpatrick Model of Evaluation to assess the effectiveness of the course across its four levels: Reaction, Learning, Behavior, and Results.

 

To evaluate Level 1: Reaction, I developed a post-course survey that the organization will distribute to learners. This survey captures participants’ feedback on their overall experience and gauges how confident and prepared they feel to participate in sessions after completing the training.

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For Level 2: Learning, evaluations will be carried out by LiveTickets Quality Assurance team members. I designed a rubric aligned with the three key behaviors identified in the action map and addressed throughout the course. This tool allows staff to review the agents performance during call reviews and offer constructive feedback to support ongoing development and improvement.

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